Live Animal Terms of Service

By purchasing a live animal from Kngdm Exotics, you acknowledge and agree to the following terms. Please read these terms carefully before completing your purchase.

The health and welfare of our animals is extremely important to us. We make every reasonable effort to ensure animals are healthy, properly cared for, appropriately packaged, and suitable for sale before leaving our care. However, our guarantee ends at live arrival unless otherwise specifically stated in writing.

Once an animal has been delivered, its continued health and wellbeing depend heavily on its environment, husbandry, temperatures, humidity, diet, supplementation, handling, stress levels, and other factors outside of our control. We cannot provide guarantees regarding an animal's health, longevity, feeding response, adjustment period, or survival after live arrival.

Live Arrival & DOA

Kngdm Exotics guarantees that eligible live animals will arrive alive, subject to the requirements and exclusions outlined in these Terms of Service.

In the unfortunate event that an animal is dead on arrival, you must contact Kngdm Exotics within one hour of the carrier tracking showing the shipment as delivered. Clear photographs of the deceased animal must be provided within that one-hour period, and the animal must be photographed in its original shipping container and packaging. Additional photos or video may be requested before a claim can be approved. Please do not discard the animal or original packaging until we have confirmed that no further evidence is required.

Someone must be home to receive the shipment when it is delivered. If the package was delivered and left unattended because no one was available to receive it, the Live Arrival Guarantee is void.

For an approved DOA claim, Kngdm Exotics will provide either a replacement animal of equal value, when available, or store credit equal to the purchase price of the lost animal. Cash refunds are not provided for standard DOA claims. Original shipping charges are non-refundable, and additional shipping charges may apply if a replacement animal must be shipped.

Once a shipment has been accepted by the carrier, its handling and transit are outside of the direct control of Kngdm Exotics. We cannot be held responsible for carrier delays and cannot cover death, injury, or loss resulting from a shipment being delayed in transit. This includes delays caused by FedEx, Purolator, UPS, shipping hubs or sorting facilities, weather disruptions, mechanical issues, missed connections, incorrect routing, operational disruptions, or other circumstances outside of our reasonable control.

If an animal is DOA as a result of a carrier delay, the Live Arrival Guarantee does not apply. We will always make reasonable efforts to assist customers with carrier issues and shipping claims where possible, but we cannot guarantee compensation for circumstances outside of our control.

Shipping

Live reptiles and other applicable live animals are shipped Monday through Wednesday, provided temperatures and shipping conditions are appropriate. Live animals requiring overnight transport are shipped FedEx Priority Overnight through Reptile Express.

Kngdm Exotics reserves the right to postpone shipping if temperatures, weather, carrier conditions, holidays, or other circumstances create an unreasonable risk to the animal. Animal welfare takes priority over a requested shipping date.

Invertebrates are shipped using 1–3 business day service through Purolator or UPS, depending on the destination and available service. Transit times provided by the carrier are estimates and may be affected by circumstances outside of our control.

We do not recommend requesting that Purolator or UPS shipments be held for pickup. Requests to hold, redirect, reroute, or otherwise modify a shipment can interrupt the normal shipping route and may cause additional delays. If the customer requests that a Purolator or UPS package be held for pickup, redirected, rerouted, or otherwise modified after shipment, Kngdm Exotics cannot be held responsible for delays, loss, injury, or DOA resulting from that request. Any loss associated with a customer-requested hold or redirect is not covered by our Live Arrival Guarantee.

The customer is responsible for providing a complete and accurate name, shipping address, postal code, phone number, and any other information required for delivery. Kngdm Exotics is not responsible for delivery problems or losses caused by incorrect or incomplete information supplied by the customer.

The Live Arrival Guarantee may be void if the customer is unavailable to receive the shipment, the package is left unattended following delivery, an incorrect or incomplete address is provided, the customer requests a carrier redirect, reroute, or hold that causes a delay, the customer fails to promptly collect a shipment being held for pickup, or delivery is otherwise delayed because of an action or request made by the recipient.

Health & Husbandry After Arrival

Our guarantee does not extend beyond live arrival.

If you notice a health concern immediately after receiving your animal, please contact us. We are happy to help troubleshoot and may ask questions about the animal's enclosure, temperatures, humidity, diet, supplementation, behaviour, and other husbandry factors that may help identify what is happening.

Once an animal has left our care, we cannot control the conditions in which it is kept or the care it receives. For this reason, we cannot guarantee an animal against illness or death occurring after successful live arrival.

If, after reviewing the circumstances, we determine that an illness or death was directly caused by something Kngdm Exotics did incorrectly before the animal left our care, we will take responsibility and refund the purchase price of that animal in full. Shipping charges remain non-refundable. Any decision to provide compensation beyond the Live Arrival Guarantee will be made by Kngdm Exotics after reviewing the circumstances and does not constitute an ongoing health guarantee.

Purchasing a live animal means accepting responsibility for providing that animal with appropriate care. We are happy to provide husbandry information and answer questions before and after purchase, but we cannot physically control how an animal is housed or cared for once it has left our possession.

Customers are responsible for researching and providing appropriate housing, temperatures, humidity, lighting and UVB where applicable, diet, supplementation, water, sanitation, enclosure security, and veterinary care where required.

If husbandry recommendations provided by Kngdm Exotics are ignored or an animal is otherwise poorly cared for, no refund, replacement, or store credit will be provided for resulting illness, injury, or death.

If you are unable or unwilling to provide appropriate care, please contact us. Animals surrendered or returned because of inadequate husbandry are not eligible for a refund.

In serious cases where an animal has been neglected, improperly cared for, or knowingly kept contrary to appropriate husbandry despite guidance being provided, Kngdm Exotics reserves the right to refuse future live-animal sales to that customer.

Some species and life stages are naturally more sensitive to changes in their environment. Animals such as frogs and very young reptiles may be particularly vulnerable to temperature fluctuations, humidity changes, dehydration, stress, inappropriate supplementation, and other husbandry errors. Customers purchasing sensitive species are responsible for having an appropriate enclosure and husbandry setup prepared before the animal arrives. The sensitive nature of a species or animal does not extend the Live Arrival Guarantee beyond successful live arrival.

Payment Plans & Special Orders

Kngdm Exotics offers 30-day payment plans on animals priced at $200 or more. An initial payment of 35% of the purchase price is required when the payment plan is started. The remaining 65% must be paid within 30 days, with payments being made at least once every 14 days until the balance is paid in full.

The animal will not be shipped or released until the invoice has been paid in full. If the customer chooses to cancel the purchase during the payment plan, the initial 35% deposit is non-refundable. Deposits and purchases are non-transferable and cannot be transferred to another animal or another person unless Kngdm Exotics specifically agrees otherwise in writing. Failure to complete the payment plan within the agreed timeframe may be treated as a cancellation.

Special-order animals require a 50% deposit based on the total invoice before the order will be placed or confirmed. Special-order deposits are used to secure animals specifically requested on behalf of the customer and are therefore non-refundable if the customer decides to cancel the order.

If a special-order animal arrives to Kngdm Exotics deceased or otherwise cannot be supplied to the customer, the amount paid toward that affected animal will be refunded. Once a special-order animal is shipped to the customer, the normal Live Arrival Guarantee, DOA requirements, carrier-delay exclusions, and shipping terms outlined in this policy apply.

Final Terms

Shipping charges are non-refundable. This includes situations involving an approved DOA claim, post-arrival health concern, replacement animal, or other compensation unless Kngdm Exotics specifically agrees otherwise.

If a replacement animal is provided, the customer may be responsible for the cost of shipping the replacement.

Unless Kngdm Exotics has specifically agreed otherwise in writing, the only guarantee provided with the purchase of a live animal is that the animal will arrive alive under the conditions of our Live Arrival Guarantee.

We cannot guarantee what happens after an animal has been successfully delivered because its continued health and survival depend on factors outside of our control. We are always willing to answer questions and help troubleshoot concerns, and we encourage customers to contact us if they are unsure about any aspect of their animal's care.

By purchasing a live animal from Kngdm Exotics, you confirm that you have read, understood, and agreed to these Terms of Service and our Shipping Policy.