Shipping policy

Shipping Policy

We take the safe and responsible shipping of live animals seriously. Shipping availability and methods vary depending on the type of animal being purchased.

Live Animal Shipping

Live reptiles and other live animals are shipped Monday through Wednesday only, provided weather conditions at the origin, destination, and applicable shipping hubs are considered safe for transport.

All live animals are shipped FedEx Priority Overnight through Reptile Express.

Shipping may be postponed if temperatures or other conditions are not appropriate for safe transport. Animal welfare always takes priority over the originally requested shipping date.

Invertebrate Shipping

Invertebrates are shipped using 1–3 business day service through Purolator or UPS, depending on the destination and available service.

We strongly recommend having Purolator and UPS shipments delivered directly to the provided shipping address. Requesting a shipment to be held for pickup may cause delays, even when the carrier offers this option.

If a customer requests a Purolator or UPS shipment to be held for pickup, Kngdm Exotics cannot guarantee the shipment will arrive within the expected delivery timeframe and cannot be held responsible for loss or DOA resulting from delays associated with the hold-for-pickup request.

Carrier Delays

Once an order has been transferred to the shipping carrier, transit and delivery times are outside of our direct control.

Kngdm Exotics is not responsible for delays caused by FedEx, Purolator, UPS, Reptile Express, weather disruptions, sorting facilities, mechanical issues, missed connections, or other carrier-related circumstances.

While we package animals appropriately for their expected transit time and conditions, we cannot be held responsible for DOA or other losses resulting from carrier delays.

Please review our Terms of Service for complete information regarding our Live Arrival/DOA policy, eligibility requirements, and procedures for reporting a DOA.